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Administration

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1. Where do foreclosure notices need to be sent?

Foreclosure notices should be addressed to:

Village of Lake Zurich
70 E. Main Street
Lake Zurich, IL 60047
ATTN: Village Clerk

2. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI Request Form

3. What are the leash laws?

Except when on private property, dogs and cats must be kept on a leash and under control at all times. Please be a good neighbor and pick up waste and dispose of properly. No dogs are allowed in parks. To report a loose animal contact the Police Department at 847-438-2349.

4. How do I access the lake with my boat?

There are no public boat launches. The lake is privately owned by the property owners surrounding the water. The center of the lake is owned by the Lake Zurich Lions Club. The Lake Property Owners Association regulates how many boats are allowed and issues permits. Boat owners must have permission from property owners to launch. See Parks and Recreation Department site or contact Police Department for more information at (847) 438-2349.

5. Who are my aldermen?

The Village of Lake Zurich elects a President and 6 trustees who represent the Village at-large for 4-year staggered terms. The Village Clerk is also elected for a 4-year term. They are part-time elected officials who appoint the Village Administrator to be responsible for the day to day activities of the Village operations. Contact Village Hall at (847) 438-5141 or more information under Government

6. How do I obtain liquor license?

Liquor Licenses are not transferrable. Applications for a new business may be obtained from Susan Ragsdale (847)540-1683. Licenses are valid for calendar year, no proration. More...

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Blackboard Connect (Connect-Cty)

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1. What is the Connect-CTY service?

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

5. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

6. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?

Connect-CTY® is a service of Blackboard Connect Inc. (BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. BCI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between BCI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. BCI also retains an external, independent security firm to perform annual security audits.

8. Will the Connect-CTY service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our town’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

9. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

11. How does the Connect-CTY system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

12. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

13. I answer the phone but the “Hello” message repeats. It then hangs up,

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

14. Who can I talk to about questions concerning the Connect-Cty service that do not relate to the sign-up portal?

Please contact Fire Chief/EMA Director Terry Mastandrea at the Village of Lake Zurich Main Fire Station(847) 540-5070.

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Building & Zoning

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1. What is the maximum rise on a residential stair?

7 ¾”

2. What is the maximum length of a residential clothes dryer vent?

25 feet. The maximum length must be reduced by 5 feet for each 90 degree bend and 2 ½ feet for each 45 degree bend.

3. What is the minimum R-value for wall insulation in wood frame construction?

R-19 for insulation placed in the wall cavities or R-13 for insulation placed in wall cavities covered by a continuous sheathing with an R-value of 5.

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Finance

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1. What is the Village’s property tax rate?

The rate for 2008 is .825 per $100 of EAV.

2. Whom do I contact regarding my property tax bill?

Please call the Lake County Clerk at (847) 377-2000.

3. When is my water / sewer bill due?

Bills are due 15 days after the bill date.

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Fire

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1. What are the open burning rules for Lake Zurich?

Open burning prohibited except for outdoor fireplaces, cooking devices and pits. A recreational fire, if and only if conducted pursuant to a valid permit for open burning issused by the Lake Zurich Fire Prevention Bureau. Contact Assistant Fire Marshal Guy Trayling at 847-540-5073 with any additional questions or application for a permit.

2. What are the open burning rules for the Lake Zurich Rural Fire Protection District?

Each community is governed by their respective local ordinances. Please contact the Lake Zurich Fire Prevention Bureau for current rules at 847-540-5073.

3. Why does the fire engine or ladder truck respond to ambulance calls along with an ambulance?

A fire engine or the ladder truck responds on ambulance calls under the following situations:
 
a. Patient Care and Movement -
Currently, an ambulance consists of three crew members.  For calls that come in as an expected Advanced Life Support Call – an engine/truck crew is dispatched for additional staffing needs.  Patient movement and equipment carried in for patient care frequently require more than three people on the ambulance crew.  Moving cots takes more than 2 people.  Some medical procedures and treatment are more effectively, efficiently and timely given with a crew larger than 3.  
b. First Response -
The Village of Lake Zurich fire station at 321 S Buesching Rd. no longer has the staffing to cover an ambulance – and when it did, it only had two FF/Paramedics assigned to it.  The engine/truck at this station is staffed with three cross trained firefighter/paramedics and will be dispatched along with an ambulance from a fire district station to any ambulance call in station 1’s prime response area (essentially the Village of Lake Zurich east of Ela Rd.  Thus in addition to the patient care and movement issue, this allows trained paramedics to arrive as quickly as possible to provide initial care and stabilization.
c. Vehicle Accidents -
A vehicle accident requires an ambulance and an engine/truck to mitigate the accident scene.  Not only are patients a concern, people may be trapped, vehicles may be heavily damaged or fluids may be leaking which the engine/truck crew must take care of.  In addition, there are frequently multiple patients – some that do not wish to be transported but must be seen and documented by paramedics.  The paramedics on the engine/truck will frequently fulfill that role after other tasks are completed.  This allows the ambulance crew to care for and transport the patients needing such in a timely manner.  The paramedics are held to various standards of care by the hospital system policies, state and federal guidelines.

4. Why is there no longer an ambulance at the Village of Lake Zurich fire station on Buesching Rd.?

Staffing is not sufficient to assign personnel to the ambulance at Sta. 1.
 
In May 2009, the department staffing was down several firefighters due to attrition.  In order to keep the station 1 ambulance staffed, over-time was being paid in lieu of full time salaries.  Replacement firefighters had not been hired because of continued and growing concern over the village’s finances.  Hiring a firefighter is generally a career decision.  No one wanted to hire someone that potentially could be laid off in a couple years.  The Fire Rescue budget was then cut – eliminating the over-time money and thus minimum staffing was reduced by two people per day (3 shifts x 2 personnel = 6 positions).  

5. Why doesn’t the station 1 staff run an ambulance as opposed to a fire vehicle?

Crew and equipment versatility required of best risk management practices.
 
a. An operational review and decision was made to keep the station 1 crew as flexible as possible.  The station 1 crew and vehicles have the best equipment and are centrally located to respond to vehicle accidents and other fire related calls quickly and efficiently.  Ambulance calls generally keep the crew out of quarters for 1 ½ hours per call. This time includes the transport to the hospital and all required reporting.  As the station 1 area receives the most ambulance calls, operating an ambulance would leave the central area uncovered for a significant amount of each day. Station 1’s district is the most densely populated of our response areas, plus it includes commercial, industrial and retail occupancies.  

6. What is the difference between a fire engine and the ladder truck…and why is one operated instead of the other?

Size, aerial ladder and platform, water tank capacity, equipment on-board, and its intended use.
 
a. The ladder truck is the larger vehicle that has a 100’ aerial device on the top of it.  This $900,000 vehicle was donated to the department by Motorola and Deer Park Town Center during the development phase to address height and reach concerns of their insurance provider. Because of its ability to allow firefighters to work safely on roofs or rescue situations, a ladder truck is generally sent on structure fires, special rescues and fire alarms. The truck carries equipment to support the function of the engines. An engine is the smaller more maneuverable vehicle without a ladder across the top. An engine carries hose and water along with extrication equipment. The engine typically responds to all fire calls, vehicle accidents, and ambulance assistance calls.
b. The station 1 crew “jumps” between a fire engine and the ladder truck depending upon the type of call.  The call type is why one is operated instead of the other.
c. HOWEVER, Lake Zurich staffs 4 stations.  Three of which are Fire District Stations. (The Fire District – pays nearly 50% of the Fire Departments budget as a contractual agreement annually for service)  Each station has an engine.  If any one of the engines is out-of-service for maintenance reasons; the engine from station 1 is sent to the station needing a replacement and the truck is the only remaining vehicle at station 1. Therefore, the ladder truck must now respond to all calls for service.  Optimally, the department should have a reserve engine (an older model engine which has been retired from first response).  Financially speaking, purchasing a new engine to allow for a reserve engine is not currently possible. With the next new engine replacement, a reserve engine will be made available.

7. Why does the Lake Zurich Fire Rescue Department respond as they do?

Many variables factor into response decisions. The most essential factors are; community needs, timely & complete response, station location, vehicle type and equipment, staffing, demographics, and budget. I will explain further the cost effectiveness and versatility of our departments’ response procedure decisions as I elaborate further on the response to the questions above.

a. We have four stations that provide service to both the Village of Lake Zurich and The Lake Zurich Rural Fire Protection District. Three of the stations are in the fire district and surround the Village of Lake Zurich and the village fire station which is centrally located. The three fire district stations are staffed with three cross trained firefighter/paramedics per day and respond as a jump company which means they either respond on an ambulance for a medical emergency or on the engine for a fire related call. This cost effective method reduces the need to staff the station with five personnel and run two separate pieces of equipment 24/7. Although staffing with five is a higher level of service to the residents, the cost benefit based on number of calls and the additional personnel that would be required does not fit within the financial limitations placed upon us.

b. The Village station #1, located on Buesching Road in the center of all fire district stations, is staffed with four personnel. Three respond as a jump company on either the engine or ladder truck depending on the type of call. No ambulance is in service at this station although all personnel are cross trained as firefighter/paramedics and each vehicle carries advanced life support equipment that can be deployed quickly. The fourth person at this station is the Shift Commander in the command SUV who responds throughout the entire area for command and control.

c. The reason no ambulance is staffed at station #1 is as follows: As mentioned above, a decision was made by the Village Administration in 2009 to reduce staffing. With reduced staffing the department administration developed a response plan to best meet the critical needs of the community…especially those residents in the station 1 response area.
Since this station is centrally located, it can receive support from one of the three surrounding fire district stations relatively quick. This central area and station #1 district is our highest population concentration and results in our highest number of calls so providing response coverage as much as possible provides the best service delivery opportunity. If we placed an ambulance in service at station #1 instead of the engine or truck, the time it would take to respond, provide patient care, and transport to the hospital, and complete required medical reports would be over an hour. This means for each ambulance call in station # 1 district, the district would be left uncovered for at least an hour. With a daily average of 4-8 medical calls per day at this station, we would be left without coverage in our most populated areas for 4-8 hours which is not an acceptable risk.
We place the engine in service at station #1 and they respond quickly in this district to all medical calls. Trained and equipped as paramedics, the crew on the engine can provide advanced life support care. We also respond to this district with the closest fire district station ambulance to provide the subsequent transport of the patient to the hospital. This method allows the engine crew to transfer the patient to the arriving ambulance after initial patient assessment and medical intervention is provided. Once patient transfer is complete, the engine is back in service to cover the next emergency call.

d. Staffing station #1 with a dedicated engine allows us to respond quickly to all four districts with extrication equipment and hose line protection for all motor vehicle accidents and fire type calls. Motor vehicle accidents account for many of our departments calls. For vehicle accident calls, the ambulance crew provides medical care to the patient(s) and the engine crew is responsible for removing the patient from the vehicles (many times by extricating them with specialized tools), protecting the crews with hose line protection in the event of a flammable liquid fire, and renders the vehicle safe.. The engine with its large tank of water and hose is the first choice of vehicles to respond to any type of fire call

e. The engine follows the ambulance on many medical calls such as; cardiac, stroke, diabetic emergencies, and overdoses to render support and treatment. The necessary equipment needed to be carried in/out, the safe movement of the patient to the cot, patient movement up/down stairs, performing CPR while administering drug, and many other tasks require more hands then the three personnel on the ambulance have to provide. Therefore, in order to provide the best care possible to the patient without delay the engine responds as well.

f. The ladder truck is often observed at calls where an engine would normally be found. The reason for this is simple; we have four engines in our fleet and each is assigned to a station. We have no reserve engine as we should; so when one of the engines breaks down or requires regularly scheduled service, the ladder track takes its place. Although the ladder truck is quite large, it does provide the best risk benefit coverage for our residents in the absence of an engine. The value in replacing an engine with the truck is that response is based on the same versatility as the engine which was described earlier. Further, since the truck carries water, medical equipment, ladders, hose and a variety of specialized equipment, it can respond effectively to any type call.

8. Are firefighter jobs currently available in Lake Zurich?

A new testing process has begun as of July 2010 - applications are now being accepted. See the information listed on the Fire Rescue Web Page.

9. Questions On CFL Bulb Cleanup

Do you have a new CFL Bulb? If one breaks see the link below for more information. More...

10. Where is the Fire Station located?

The Village's Main Fire Station/Headquarters, Station #1, is located at 321 S. Buesching Road, Lake Zurich, IL. Three additional sub-stations are located in the Lake Zurich Rural Fire Protection District.

11. How do I schedule a Fire Station Tour or a Fire crew and vehicle visit to a Block Party?

Contact the Fire Prevention Bureau at (847) 540-5073.
Please be aware that even pre-scheduled tours and visits may be pre-empted by emergency response.

12. Where can I get a Knox Box for my business?

Contact the Fire Prevention Bureau at (847) 540-5070.

13. Where can I get a copy of an EMS/Medical Report?

The Lake Zurich Fire/Rescue Department determined that the Resource Hospital, Northwest Community Hospital, is the official guardian of medical records.
Requests for copies of any and all medical records are to be directed to:
Northwest Community Hospital
Attention: EMS Office – Records Request
800 W. Central Road, Arlington Heights, IL 60005
Phone: 847.618.4480
Requests for billing information are to be directed to the third party medical billing company:
Andres Medical Billing
3343 N. Ridge Avenue, Arlington Heights, IL 60004
Phone: 847.577.8811, ext. 223

14. How do I dispose of Home Medical Waste?

The Lake Zurich Fire Rescue Dept. does not accept medical waste (such as used syringes)for disposal. See the attached Lake County Health Department Recommendations for Disposal of Medical Waste at Home. More...

15. What is the danger of Carbon Monoxide?

Carbon monoxide (CO) is a “silent killer” because it is odorless, tasteless, invisible, and lighter than air. CO is quickly absorbed by the body, preventing blood from bringing oxygen to cells, tissues and organs, suffocating it’s victims. Victims of Carbon Monoxide poisoning are often sickened or killed while sleeping. A Carbon Monoxide detector will sound when levels of the gas are elevated, alerting residents that they need to leave the home. Carbon Monoxide Brochure

16. What is ICE - In Case of Emergency?

In case of emergency, would the Police and Fire Departments know who to contact on your behalf?
Recommendation by Emergency Service Agencies:
Carry ICE Record Information along with your personal identification,
Copy the information to all ICE partners,
Review and update annually or as necessary. In Case of Emergency Brochure

17. Can I get a Car Safety Seat inspection at the Fire Department?

The Lake Zurich Fire Rescue does not conduct car safety seat installations or inspections. Residents of the Village of Lake Zurich should contact Lake Zurich Police Department at (847)438-2348.

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Home

Show All Answers

1. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI form

2. Who is responsible/How can I report a pothole?

The area of Route 12 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes. Residents can call 847-705-4612 to report pothole damage. Pothole Reporting Form for Village Streets

3. How do I make a suggestion?

Contact the Village of Lake Zurich with any suggestions or concerns through the Feedback Form located on Home Page left side or use search field. Call Village Hall at (847)438-5141.

4. Can I burn leaves in the Village of Lake Zurich?

No. Open burning is not allowed in the Village of Lake Zurich. The Village contracts with Waste Management for leaf/brush pickup in the Spring and Fall annually. More information...

5. Questions On CFL Bulb Cleanup

Do you have a new CFL Bulb? If one breaks see the link below for more information. More...

6. What is being done about Mosquitoes?

The Village of Lake Zurich entered into an Environmental Mosquito Management (EMM) Program with Clarke Mosquito Control.

More...

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Parks & Recreation

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1. What can you tell me about Online Registration?

We offer a secure and simple way to register for our programs from the comfort of your own home.

Who can register online?
Residents and non-residents may register online. However, to receive resident rates, you must provide proof of residency.

How do I activate my online account?
Existing households within our system will be issued a temporary User Name and Password. Upon your first time to log-in you will be prompted to change your password.

New households will need to complete the on-line enrollment form. Confirmation of your enrollment will be emailed to you within 1 business day. Upon your approval you may begin registering for programs. The first time you log on, you will be prompted to change your password if you would like to.

Which programs are eligible for online registration?
All programs that have a code number assigned.

What else can I do online?
You can browse all programs offered and view up-to-date enrollment numbers. If you are registered for a program that offers a multiple payment schedule, you may pay your outstanding balance online under your “Household Account”. You also have the ability to review all the programs for which you have registered, reprint receipts/invoices, print out activity calendars and childcare statements.

Can I process a refund or class transfer online?
Refunds and transfers cannot be processed online but you may call us at 847-438-5146 or stop by our office at the Barn in Paulus Park to request one.

Can I be placed on the wait list online and do I have to pay for it?
You can be placed on the wait list online and you will not be charged for the program at that time. We will contact you if we can enroll you and at that time you will be required to pay for the program.

Why do I get a message that “an age conflict exists for this class”?
When you are choosing which family member to register for the program, you need to make sure you are using the drop down list to choose the correct person. The system defaults to the first person listed in the household which is usually either mom or dad. If the family member has not been set-up with a birth date or if the birth date was inputted incorrectly that could also cause the age conflict. To correct that you will need to contact us at 847-438-5146 so we can make the change.
Online Registration

2. Can non-residents register for programs/classes with the Park & Rec Dept?

Yes, non-residents can participate in programs and events. There will be a NR fee charged for certain programs. Registration is available online or you can register at the Barn in Paulus Park. For futher information, please call 847-438-5146.
Online Registration

3. Is there a public boat launch?

No. However, from Memorial Day through Labor Day, non-motorized boats, i.e., canoes, kayaks can be launched from Paulus Park by residents only. A $5.00 daily fee is applicable and can be obtained at the Paulus Park Gatehouse or Barn during normal business hours.

Hours permitted for lake access with permit are daily (dawn to dusk). For further information, please call 847-438-5146.

4. What are the Fishing Regulations for Lake Zurich?

Fishing in the lake of Lake Zurich is governed by the Illinois Department of Natural Resources. Information can be found at the link below.

All fishermen are required to adhere to the Illinois DNR rules and regulations and are required to have a fishing license on their person at all times they are fishing. To keep our lake healthy and fun for all, please consider catch and release whenever possible.
Illinois Department of Natural Resources

5. Do you have a pool or fitness center?

Sorry - no pool or fitness center.
We do have 2 beaches that are open from Memorial Day through Labor Day. Beaches are located at Paulus Park and Breezewald Park. A children’s sprayground is also available at Paulus Park.

Many fitness classes are offered, ranging from Yoga to Cardio-Karate.

Further information is available on the website at Program/Brochure Information

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Police

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1. What is Curfew?

Applies to those under 18 years of age -

720 ILCS 555 - Child Curfew Act -
Saturday and Sunday 12:01 a.m. to 6:00 a.m.; Monday through Friday 11:00 p.m. to 6:00 a.m.

Public Act 95-310 - Drivers License (625 ILCS 5/6-110)
Drivers under 18 years of age:
11:00 p.m. Friday and Saturday to 6:00 a.m. Saturday and Sunday, 10:00 p.m. to 6:00 a.m. Sunday through Thursday.

2. What are overnight parking restrictions?

Parking on Village street is prohibited from 2:00 am - 5:00 am.

3. Trick or Treat hours

Halloween Trick or Treat will be on Monday, October 31, 2011 from 3:00 p.m. to 8:00 p.m. in Village of Lake Zurich.

4. How do I obtain a copy of a police report?

2-3 days after an incident, a copy of a report may be obtained by calling Records at (847) 540-3251. A Freedom of Information form (FOIA) or subpoena may be required. There is no cost for a report under 50 pages. Traffic Crash Reports are $5.00.

5. What types of animals calls will the Police Department respond to?

The Lake Zurich Police Departmetn will generally respond to animal complains regarding domestic animals. [Dogs and Cats] The Department is required to report all animal bites to the Lake County Health Department. For information regarding wildlife, please use the following useful link for information: http://web.extension.illinois.edu/wildlife/

6. Where can I pay a parking ticket?

Payment for parking tickets are accepted at:
Village Hall
70 East Main Street
Lake Zurich, IL

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Public Works

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1. When does yard, landscape waste pick-up start?

Waste Management picks up yard waste same day as solid waste collection each year from April 1st to November 30th. Landscape waste must be placed in cans marked with "X", or in biodegradable paper bags not exceeding 32 gals. Tied bundles not exceeding 4 ft in length or 60 lbs in weight will also be picked-up. There is no burning allowed in the Village. Leaf pick-up/vaccuming generally starts the week of October 17th thru November 25th. Christmas trees may be set out to the curb, not in a bag, and free of all tinsel and ornaments to be picked up January 3 through January 13, 2012.

2. Who is responsible/How can I report a pothole?

The area of Route 12 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes.
Residents can call 847-705-4612 to report pothole damage. Pothole Reporting Form for Village Streets

3. Who is responsible for drainage related issues?

For drainage, issues please call the Engineering Division and talk to one of our employees. The problem will be investigated and a solution will be determined. Most likely, the solution on a homeowner’s lot will be the homeowner’s responsibility as the Village is not responsible for the drainage problems on a private lot. However, the Village may be able to recommend some solutions to solve a resident’s problem. Usually the solution will require a permit from the Building and Zoning Department.

4. When is leaf pick-up?

Curb side vacuum for leaf pick up is each year generally during the week including October 17 and continuing through the week including November 25. There is no burning allowed. Leaves must be raked curbside, not blocking drainage swales. Waste Management will vacuum leaves on day following regular trash pick up.

5. What if I have questions about the wetlands on my property or within Lake Zurich?

Questions about wetlands should be referred to the Village of Lake Zurich Engineering Division at (847) 540-1694.

6. Where is the Engineering Division located?

The Engineering Division is located on the second floor of the Public Works Facility at 505 Telser Road in Lake Zurich.

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Village Clerk

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1. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI form

2. When is the next election?

Election Day is March 20, 2012. New voter cards are being issued by Lake County with current voting site information because of the recent redistricting. Voters can call Lake County Clerk at 847-377-2406 for more information. Information at Lake County Clerk's Website

3. Where can I register to vote?

There are voter registrars at the Village Hall, Police Department, Ela Area Library, and the Ela Township Hall. You will need two pieces of identification showing your name and current address. Registration is open throughout the year except during the 28 days prior to an election, and reopens the second day following an election. For more voting information call the Lake County Clerk at 847-377-2308 or visit Information at Lake County Clerk's Website